Frequently Asked Questions
Answers to your questions about deposits, withdrawals and VIP at pina
This page brings together detailed answers to the most frequently asked questions from Bangladeshi players on four topics at pina casino: account management, deposits, withdrawals, support and VIP benefits. If you cannot find the answer to your question, contact us directly via 24/7 live chat or email.
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Category 01
Deposits
Find answers below on how to deposit at pina casino, the minimum amount and what to do if a deposit does not show up. After pina Login, you can deposit using any available method.
pina casino currently supports five deposit methods: bKash, Nagad, Rocket, Upay and bank transfer. For bank transfer, you can use major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank and Islami Bank. Deposits are credited to your account quickly with all methods.
The minimum deposit at pina is just ৳200 — and this applies to all methods: bKash, Nagad, Rocket, Upay and bank transfer. So you can start playing slot games even on a small budget. A 100% bonus on your first deposit is also available, up to ৳20,000.
If your balance has not updated after a deposit, first get the transaction ID or reference number from your payment app. Then contact pina's 24/7 live chat with that information. Your balance is usually verified and updated within a few minutes.
There may be a slight delay during server maintenance.
Log in to pina, go to the deposit option and select Nagad. Send the payment to the designated Nagad number and fill in the amount and reference code correctly. The minimum deposit amount is ৳200. Once the transaction is successful, your balance updates automatically.
There is no limit on the number of daily deposits at pina. However, each deposit must be ৳200 or more. For details on bonus terms, it is worth reading the terms and conditions page. Specific conditions may apply for certain promotions.
pina does not charge any extra fees on deposits. However, your mobile banking provider (bKash, Nagad, Rocket, Upay) or bank may apply charges according to their own transaction policy — check directly with the relevant provider for details.
Category 02
Withdrawals
Find all the answers in this section on how long it takes to withdraw winnings and what methods are available.
Withdrawal requests at pina are usually processed within 30 minutes to 3 hours — this applies to all methods: bKash, Nagad, Rocket and Upay. The same timeframe applies to bank transfers. After submitting a withdrawal request, you can check the status via live chat.
Yes, a pending status is normal — it means the request is going through pina's verification process. Processing is usually completed within 30 minutes to 3 hours. If it takes longer, make sure your account's KYC verification is complete and contact live chat.
The minimum withdrawal amount at pina is ৳500. This limit is the same for all methods: bKash, Nagad, Rocket, Upay and bank transfer. Before withdrawing, make sure the wagering requirement on any bonus has been met.
Yes, under pina's security policy, withdrawals must be made to a bKash, Nagad, Rocket or Upay wallet registered in your account name, or to your own bank account. Withdrawals to someone else's wallet will not be accepted. This is required to keep your account secure.
pina currently supports five withdrawal methods: bKash, Nagad, Rocket, Upay and bank transfer. Transfers to major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank and Islami Bank are available.
No, winnings from a bonus can only be withdrawn after the wagering requirement is completed. Example: if you deposit ৳1,000 and receive a ৳1,000 bonus, the total wagering required is ৳1,000 × 25 = ৳25,000. There is no restriction on withdrawing your own deposit amount without taking a bonus.
See terms and conditions for full details.
Category 03
Support Questions
pina's support team helps in Bengali. Find details below on support hours, available channels and what information you will need.
Yes, pina's support team assists in Bengali and English. For the convenience of Bangladeshi players, you can reach out in Bengali via both live chat and email. Language is not a barrier.
Before contacting pina support, have the following ready: your registered username or email, a brief description of the issue, your transaction ID (if the issue is deposit or withdrawal related), and a screenshot if you have one. Having these on hand helps resolve issues faster.
Yes, pina's support is active 24 hours a day, 7 days a week. Whether it is 2 AM or 5 in the morning, you can get help instantly via live chat. Support is available on holidays too.
pina currently offers two support channels: live chat and email. Live chat gives you an immediate response. For complex issues, you can write in detail via email. Both channels are available in Bengali and English.
pina's email support team tries to respond as quickly as possible. For immediate help, using live chat directly is the most effective option. Including all relevant information in your email helps you get a faster response.
Absolutely. pina's support team is ready to help with anything related to responsible gaming — setting play limits, taking a break or managing your account. Reach out via 24/7 live chat or email.
Category 04
VIP Benefits
pina's VIP program has three tiers — Bronze, Silver and Gold. Learn more about pina VIP benefits below.
VIP tiers at pina improve through regular play. By staying active and continuing to play, you can move up from Bronze to Silver and from Silver to Gold. Beyond a specific turnover, your overall activity is also taken into account.
Weekly cashback is calculated on the net loss for that week — total losses minus total winnings. Example: if a Silver member's net loss in a week is ৳20,000, the cashback is ৳20,000 × 0.7% = ৳140. Bronze gets up to 0.3% and Gold gets up to 1.0%.
pina Gold VIP members receive the highest weekly cashback (1.0%), priority access to special promotional offers, dedicated support and early access to new bonus offers. Gold members enjoy the most valuable benefits pina has to offer.
pina VIP program has three tiers:
- Bronze — up to 0.3% weekly cashback
- Silver — up to 0.7% weekly cashback
- Gold — up to 1.0% weekly cashback
pina VIP cashback is added every week. For details on the exact process, check the VIP section of your account or ask support. The support team can verify your tier and cashback status.
No separate registration is needed. You are automatically enrolled in the VIP program when you create an account at pina. Your tier improves based on your ongoing gaming activity. Members must be 21+ to participate in this program.
Didn't find the answer to your question?
For anything not covered in this FAQ, pina's support team is always ready to help. You can talk in Bangla — day or night, seven days a week.