pina Casino Privacy Policy

pina Casino («pina», «we», «our») places the highest importance on its users' privacy. This Privacy Policy («Policy») explains how your personal information is handled when you use pina's services through our website, mobile application, or any other digital channel.

This policy applies to the pina Casino website (https://pinacasino.cam), mobile application, live chat, email, and all other communication channels connected to the site. Our services are available only to individuals aged 21 and above.

By registering an account, making a deposit, or playing any game on our site, you are considered to have automatically agreed to this privacy policy. If you do not agree with any term of this policy, you are requested not to use our services.

To learn more about pina, visit our About Us page, where you will find information about the company's identity and mission.

We collect two types of information — what you provide directly, and what is collected automatically while you use the site.

2.1 Information You Provide

We collect the following information when you open an account and at various stages of using our services:

• Full name (as per national ID card)
• Date of birth (for age verification)
• Email address and mobile number
• Current address
• National ID card or passport number (during identity verification)
• Payment information: bKash, Nagad, Rocket, Upay, or bank account number
• Username and password (stored in encrypted form)

2.2 Automatically Collected Information

When you visit our site, the following technical information is automatically recorded:

• IP address and approximate location
• Browser type and version
• Device type (mobile, tablet, or desktop)
• Pages visited, session duration, and click patterns
• Data obtained from cookies and similar tracking technologies
• Referral source (how you arrived at the site)

2.3 Transaction Information

Detailed records of every deposit, withdrawal, bonus claim, and game session are securely stored in our system. The minimum deposit is ৳200 and the minimum withdrawal is ৳500 — records of each of these transactions are kept by us.

pina uses collected information only for specific and legitimate purposes. Your information is not used for any purpose other than those listed below:

3.1 Service Operations

• Creating and managing accounts
• Processing deposits and withdrawals
• Providing bonuses and promotions
• Managing VIP membership
• Providing customer support

3.2 Security and Verification

• Verifying account identity and preventing fraud
• Confirming age verification (21+ confirmation)
• Protecting against unauthorized access and cyber attacks
• Detecting suspicious transactions

3.3 Communication

• Sending transaction notifications (email or SMS)
• Password recovery and OTP verification
• Sending promotional offers and updates (only with your consent)
• Responding to support tickets

3.4 Service Improvement

• Analyzing and improving user experience
• Identifying and resolving technical issues
• Testing new games and features

pina uses industry-standard technology to protect user data. All data is transmitted via SSL encryption and stored in encrypted databases.

4.1 Technical Security Measures

• All data transfers secured with 256-bit SSL/TLS encryption
• Passwords stored using a hashing algorithm — never readable in plain text
• Payment information kept in a separately encrypted vault
• Firewall and regular security audits
• Two-Factor Authentication available

4.2 Data Retention Period

All information is retained while the account is active. Even after an account is closed, financial transaction records are kept for a period determined by applicable regulations. Once the mandatory retention period ends, data is securely deleted.

4.3 In the Event of a Data Breach

If a data breach occurs and there is a risk that your personal information has been compromised, pina will notify you by email as quickly as possible and advise you on the necessary precautionary steps to take.

pina never sells your personal information or transfers it to third parties for commercial purposes. However, sharing information may be necessary in certain specific cases to operate our services.

5.1 Payment Processors

The necessary information is shared with the relevant payment gateways or financial institutions to process transactions via bKash, Nagad, Rocket, Upay, and bank transfers. These institutions are governed by their own privacy policies.

5.2 Game Providers

Gameplay-related technical data may be shared with our game partners including Evolution, Pragmatic Play Live, PG Soft, and JILI, but this is never personally identifiable information.

5.3 Legal Obligations

We may be required to disclose information to authorities to comply with court orders, lawful requests from investigative bodies, or applicable legal requirements.

5.4 What We Do Not Do

• Sell personal information to advertisers
• Use information for marketing purposes without permission
• Share information with unrelated third parties

The pina website uses cookies and similar technologies, which are small information files stored in your browser or device.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login status and run the site's core functions. These cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as language selection or display settings.
• Analytics Cookies: Used to understand how the site is being used. These can be disabled.
• Marketing Cookies: Used to show relevant advertisements. These can be disabled.

6.2 Cookie Controls

You can delete cookies or stop accepting new ones at any time from your browser settings. However, disabling essential cookies may cause some site features to not work properly.

pina users have the following rights regarding their personal information:

7.1 Right to View and Correct Information

You can log in to your account at any time to view your profile information and make any necessary corrections. Assistance from the support team may be required to change bank or payment information.

7.2 Right to Delete Information

When closing your account, if there are no outstanding financial obligations, you may request that your personal information be deleted. However, some information is required to be retained for a legally determined period.

7.3 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or SMS, you can unsubscribe using the option at the bottom of any message or through the support team. Transaction-related notifications cannot be disabled.

7.4 Data Portability

You can request your account information in a structured format by contacting the support team.

For more information on your data and account use as part of responsible gaming, read our Responsible Gaming page, which discusses ways to keep yourself protected in detail.

All pina services are strictly for individuals aged 21 and above. Under no circumstances do we collect information from or provide services to minors.

Age verification is mandatory at the time of registration. If we become aware that an account has been created by someone under 21, that account will be closed immediately and all related information will be deleted.

If parents or guardians believe their child is using our site or has created an account, please contact our support team immediately.

pina reserves the right to amend this privacy policy when necessary. If any significant changes are made to the policy:

• A new effective date will be shown at the top of this page
• Registered users will be notified by email (for important changes)
• A notification about changes may be shown when you log in to the site

If you continue using the site after the updated policy is published, you will be considered to have agreed to the new terms. We recommend reviewing this page regularly.

For more details about the Terms of Service, you will find answers to common questions on our FAQ page.

For any questions about the privacy policy, requests to delete your data, or any other concerns, please contact our support team. The pina support team is available 24 hours a day, 7 days a week in both Bengali and English.