Responsible Gambling Guidelines at pina
Gambling is for fun — pina wants you to stay in control at all times, playing with yourself and your loved ones in mind.
All casino and betting activities at pina are for players aged 21 and over only. Minors are strictly prohibited from opening accounts and using the platform. If you suspect a minor is using an account, please notify our support team immediately.
Why Responsible Gambling Matters
Online casino and betting are a form of entertainment — but they stay healthy only when you play within clear limits. pina believes every player should be aware of their budget, time, and emotions. Gambling is never a source of income or a way to recover losses — it is entertainment only.
Our Terms and Conditions clearly state that using the platform requires a player to meet the age and responsible gambling requirements. We want every member to play happily and stay safe.
Ask yourself a few questions before playing: Am I within my set budget? Am I tired or under stress? Am I playing to try to recover money I've lost? If the answer to any one of these is yes, pause and take a break.
You can find answers to more common questions about responsible gambling in pina's FAQ section. Our Privacy Policy also explains how your account information is kept secure.
Tools to Keep Yourself in Control
pina gives you a set of practical tools so you can manage the amount you play and the time you spend on your own terms.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once the set limit is reached, no further deposits will be possible for that period.
Deposit LimitSession Timer
Set a time limit for how long you play in one sitting. When the time is up, the platform will automatically show a break prompt.
Session LimitBet Limit
Set the maximum amount you place on each bet or round yourself. This reduces the risk of large losses and keeps play affordable.
Bet LimitCooling-Off
Temporarily close your account for a few days — from 24 hours up to six weeks. During this time neither logging in nor making deposits will be possible.
Cooling-OffSelf-Exclusion
If you feel you are losing control, use self-exclusion to close your account for an extended period. Once this decision takes full effect, it cannot be reversed before the pre-set period ends.
ExclusionReality Check
Enable pop-up notifications at set intervals to remind you how long you have been playing and the total amount you have wagered.
Reality CheckTo activate these tools, contact pina's 24/7 live chat support or write to the support email. Our team is ready to assist in both Bengali and English.
Warning Signs
If the following signs appear, it means gambling is moving beyond entertainment and becoming a problem.
- Feeling a repeated urge to keep playing in order to win back lost money
- Borrowing money from family or friends to gamble
- Wanting to stop gambling but repeatedly failing to do so
- Taking time away from family, work, or studies to gamble
- Hiding gambling activity from loved ones
- Continuing to gamble despite financial difficulties
- Turning to gambling to relieve mental discomfort or anxiety
How to Get Help
Don't let problems build up — asking for help takes courage.
pina Support
Connect via live chat at any time — support is available in Bengali and English. Self-exclusion and limit requests are processed immediately.
Write to [email protected]. All messages related to responsible gambling are handled on a priority basis.
Family and Friends
Professional Advice
pina's Commitment
Our commitment to responsible gambling is reflected not just in words, but in action.
Age Verification
Age verification is mandatory at registration. Players under 21 are not permitted to create an account.
Harm Monitoring
When unusual playing patterns are detected, our team actively monitors that account and reaches out if needed.
Data Security
Your account and transaction information is secured with SSL encryption. Personal data is not shared with third parties.
Awareness Communication
Our promotions never encourage excessive play. All advertising carries a responsible gambling message.
Healthy Gambling Habits
Responsible gambling means assessing your means and mental state before every session. pina recommends that before you start playing, you clearly decide how much you can afford to spend and how much time you will give. Once these two limits are set, it is best not to change them.
Stay away from gambling during times of financial stress, after a disagreement with family, or when you are overly tired. In these situations your ability to make decisions is reduced and the tendency to take bigger risks increases. Remember, there will still be opportunities in the next session.
Knowing when to stop after a win is also a sign of discipline. Many people assume a winning streak will continue — but game outcomes are entirely unpredictable. Decide in advance that once you reach a certain profit amount, you will stop for the day.
Never place bets after consuming alcohol or other substances. In that state, judgment does not function normally and the chance of significant loss increases. Visit our About pina page to learn how this platform maintains a safe and responsible environment.
Finally, keep gambling balanced with other hobbies and social activities rather than making it the center of your life. If you play occasionally for entertainment while keeping family, friends, work, and your health in good shape — that is a healthy habit.
Questions About Responsible Gambling
No, self-exclusion is not permanent if you choose a specific period. You can set an exclusion of 6 months, 1 year, or longer. Requests to reopen the account before the chosen period ends are not accepted — this is a deliberate decision to ensure you get adequate time away.
Yes, lowering a deposit limit takes effect immediately. However, increasing a limit has a waiting period — usually 24 hours. This delay is intentional to prevent impulsive decisions. Contact live chat if you need help setting a limit.
Family members can contact pina's support email directly. We cannot share account information without the account holder's consent, but we can document the concern and have our team keep a closer eye on that account. We also recommend seeking help from a professional counsellor or mental health service.
No. The minimum age to participate in casino and betting activities on pina is 21. Anyone aged 18 or older but under 21 cannot open or use an account. If someone registers with a false age and this is later proven, the account will be closed and any deposits will be reviewed for return.
Yes. Your account balance remains fully intact during a cooling-off or self-exclusion period. While deposits and play are not possible during this time, once the period ends you can withdraw or resume playing normally. Contact the support team with any concerns.
No. Casino games and betting are a form of entertainment — not a reliable source of income. Over the long term, the mathematical edge of every game favors the platform. Even if someone wins occasionally, it is not consistent. Treating gambling as a way to earn money increases the risk of both financial and mental harm. Keep this in mind and enjoy it as entertainment only.