pina Casino Terms and Conditions
Please read the following terms carefully before using this platform. Our policies on account registration, deposits, withdrawals, and bonuses are all clearly stated here.
Table of Contents
1 General Provisions
These terms and conditions ("Terms") apply to the pina Casino platform and all its services. By visiting the website, creating an account, or using any service, you are considered to have fully accepted these Terms.
pina is an online entertainment platform offering slots, live casino, cricket, and other betting services. The platform is for adults only — details are provided below.
These Terms are written in Bengali, which is considered the primary language version. If any part of the Terms is found to be legally unenforceable, the remaining parts will continue to be in effect.
2 Account Registration and Verification
2.1 Registration Process
To open an account on pina, you must complete the registration form with accurate and complete information. Each person may hold only one account. If multiple accounts are found under the same person, they will be closed and any associated windfalls or bonuses may be forfeited.
The information required at registration includes:
- Full name (as on your national ID card)
- Date of birth
- Mobile number
- Email address (where applicable)
- Details of your preferred payment method
2.2 Identity Verification
pina reserves the right to verify an account holder's identity at any time. Verification may require a national ID card, passport, or other government-issued documents. Withdrawals may be held until verification is complete.
2.3 Account Security
It is the user's responsibility to keep their password and login details confidential. Allowing anyone else to use your account is strictly prohibited. If you suspect unauthorised access to your account, notify our support team immediately.
3 Age and Eligibility 21+
All pina services are available only to users aged 21 and above. Providing a false age during registration is a serious violation and will result in permanent account closure.
pina is committed to preventing access by minors. If a minor is found to have used any account, all transactions on that account will be considered void and all deposits will be forfeited.
In addition to age, it is entirely the user's responsibility to confirm that online gaming is lawful in the region from which they are accessing the platform.
4 Financial Transactions — Deposits and Withdrawals
4.1 Deposits
The methods currently available for depositing funds on pina are: bKash, Nagad, Rocket, Upay, and bank transfer (Dutch-Bangla Bank, Islami Bank, BRAC Bank, and other major banks). The minimum deposit amount is ৳200 for each method.
When making a deposit, you must use only a payment method registered in your own name. Funds sent from a third-party account are not accepted and may be returned or forfeited.
4.2 Withdrawals
The minimum withdrawal amount is ৳500. pina generally processes withdrawals within 30 minutes to 3 hours. However, this timeframe may not apply if identity verification is pending.
Withdrawal methods are: bKash, Nagad, Rocket, Upay, and bank transfer. Withdrawals must always be made via the same method used for the deposit, unless otherwise determined.
4.3 Suspicious Transactions
If an unusual or suspicious pattern of transactions is detected on an account, pina reserves the right to temporarily suspend transactions on that account and request additional verification. Evidence of money laundering or fraudulent activity will result in forfeiture of the associated balance.
5 Bonuses and Promotional Offers
5.1 Welcome Bonus
The pina welcome bonus is a 100% match on your first deposit, up to ৳20,000. Before withdrawing, the bonus amount must be wagered 25 times. For example: deposit ৳1,000, receive a ৳1,000 bonus — balance ৳2,000 — you must wager ৳1,000 × 25 = ৳25,000 before withdrawing.
5.2 Ongoing Promotions
Weekly and special-occasion promotions are offered on specific terms. pina has various promotions including a weekly reload festival, slots bonus, Friday deposit special, birthday gift, and friend referral reward. Each offer has its own wagering requirements and validity period.
5.3 General Bonus Terms
- A bonus offer may be claimed only once per user, unless the offer's terms state otherwise.
- You cannot withdraw directly from a bonus balance — withdrawal is only possible once the required wagering has been completed.
- Any attempt to claim bonuses through multiple accounts or by fraudulent means will result in forfeiture of all related bonuses and winnings.
- pina reserves the right to modify or withdraw bonus offers.
- A bonus is not a free cash transfer — it is a conditional match offer.
6 Gaming Rules
6.1 Fair Play
All games on pina are operated through verified third-party software providers. Random Number Generator (RNG) technology ensures that game outcomes are entirely random and unpredictable. Manipulation of any kind and the use of bots are prohibited.
6.2 Technical Errors
If a game is left incomplete due to a technical error or disconnection during play, pina reserves the right to void that round. Bets placed on clearly incorrect or unreasonable odds or payouts may be cancelled.
6.3 Responsible Gaming
pina believes gaming is a form of entertainment — not a source of income. By following our responsible gaming guidelines, you can set daily or weekly limits for yourself. Self-exclusion is also available if gaming becomes a problem.
7 Account Suspension and Permanent Closure
pina may suspend or permanently close any account for any of the following reasons:
- Registering with false or misleading information
- Operating multiple accounts
- Bonus abuse or fraudulent activity
- Using a third-party payment method
- Using hacking, bots, or automation software
- Being identified as a minor
- Failure to cooperate with identity verification
If you wish to dispute an account closure decision, you may notify our support team by email. pina reserves the right to reconsider its decision.
8 Limitation of Liability
pina strives to operate its platform with maximum reliability. However, pina will not be held responsible for any loss arising from the following:
- Internet disconnection or browser issues
- Third-party technical failures
- Unplanned maintenance or service interruptions
- Cyber attacks or unauthorised access (where caused by user negligence)
Financial losses from gaming are at the user's own risk. pina never guarantees specific earnings and accepts no liability for compensation based on game outcomes.
9 Intellectual Property Rights
All content on the pina website — logos, designs, graphics, text, code, and other elements — is the intellectual property of pina. Users are granted a limited licence to use the platform for personal and non-commercial purposes.
Copying, republishing, or commercially using this content without prior written permission is prohibited. Third-party studios operating games on the platform (such as Pragmatic Play, PG Soft, JILI, Evolution, etc.) hold their own intellectual property rights.
10 Data Protection and Privacy
Personal information provided when registering on pina is kept strictly secure. Our Privacy Policy details what information is collected, how it is stored, and under what circumstances it may be shared with third parties.
All financial and personal data is transmitted securely using SSL encryption technology. User data is not sold to third parties for marketing purposes.
To learn more about our platform and its purpose, visit the About Us page.
11 Amendments to Terms
pina reserves the right to amend any part of these Terms at any time. For significant changes, registered users will be notified by email or via an in-platform notification.
Continued use of the platform after any changes will be taken as acceptance of the updated Terms. If you do not agree with the changes, you may request closure of your account.
12 Contact and Support
If you have any questions or concerns about these Terms, please contact our support team. The service is available 24 hours a day, 7 days a week.
Contact methods:
- Live Chat: Direct chat within the platform (available in Bengali and English)
- Email: [email protected]
For common questions, check our FAQ section — you'll find answers to the most frequently asked questions about accounts, payments, and bonuses.